Quality Control Specialist

The Quality Control Specialist will ensure the organization’s compliance with applicable laws following relevant company standards and regulations. The QCS will be responsible for monitoring and documenting compliance activities, advising leadership and management on compliance matters. Maintain a deep knowledge of company policies and regulations staying abreast of all company of any organization policy changes. Review organizations business practices to ensure pertinent regulations are followed, identify areas of non-compliance, and create a plan to implement corrective changes as needed. Assist in the development of compliance training programs. The QCS will have strong analytical thinking skills and be able to maintain meticulous records of complaints and compliance activities. Performs advanced tasks under minimal supervision. Reports to Quality Control Supervisor.

Essential Functions and Abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Creates reports, queries, policies as needed by Quality Assurance, including reports/queries which support business operations within VACI
• Interfaces with VACI employees regarding fixes, modifications, and adjustments needed to be within Quality Assurance Standards
• Understands the United States Department of Veterans Affairs (VA) claim process, rating schedules, and adjudication processes
• Ensures Quality Assurance processes, checkpoints, policies, and procedures are adhered, identified, and reported.
• Implements, executes, monitors, and supports continuous improvement efforts and support cross department decision making.
• Assists with updating, implementing improvements, and maintaining the Quality Assurance program to ensure that legal requirements and customer expectations are met.
• Audits processes, practices, documents to identify weaknesses to include end user testing on VACI’s websites and marketing products
• Educates and trains employees on regulations and industry best practices
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both orally and in writing
• Methodical and logical thinking, able to carry out day-to-day tasks with little supervision
• Use initiative to identify problems and provide solutions
• Experienced with using a CRM
• Competency with Microsoft Office 365 Suite
• Problem-Solving skills
• Time-Management skills
• High level of attention to detail
• Deadline conscious

Required Qualifications:

• 3 or more years of relevant working experience in compliance field
• 3 or more years of administrative experience
• Strong analytical skills and critical thinking skills
• Reliable high-speed internet

Preferred Qualifications:

• Experience working with Veterans is a plus.
• Bachelor’s Degree in a related field.
• Familiarity with veteran administration

What we offer:

Compensation: Starting Pay Rate - 42,000 PHP/Monthly

• Night Shift Differential Pay
• 13th Month Bonus
• Vacation Pay
• Sick Pay
• Holiday Pay
• Maternity/Paternity Leave
• Parental Leave
• MaxiCare Platinum Medical Plan

Kahusayan at Karangalan BPO, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.