System Support Analyst - IT Auditor

System Support Analyst - IT Auditor

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Business System Support Analyst working remote in the Philippines you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do

You’ll perform a range of tasks in the Finance Department including client agreements, auditing, managing and maintaining tickets and various support within the department. You’ll assist the Director of Finance Integration with agreements or audit changes concerning our clients, ensuring smooth transitions and compliance.

During a Typical Day, You’ll

• Efficiently manage tickets by moving them through the appropriate channels and assigning them to the relevant personnel, maintaining streamlined workflows
• Keep company flags and notes updated to reflect the latest information accurately, facilitating informed decision-making processes
• Regularly update Contacts, Company details, Sites, and Points of Contact (POCs) within our systems, ensuring data integrity and accessibility
• Develop and maintain ticket templates, ensuring they are comprehensive and up to date to streamline processes and enhance efficiency
• Update workflows based on clients or team members requests, ensuring that our processes remain agile and responsive to evolving needs and preferences
• Work independently

What You Bring to the Role

• Proven working experience in a business support role
• Microsoft Office application experience
• Intermediate to Proficient Excel skills
• Strong verbal and written communication skills and interpersonal skills
• Demonstrated ability to prioritize work and manage multiple projects at the same time
• High degree of accuracy and attention to detail
• Maintain strict confidentiality of sensitive client and company information

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Annual base salary range of 764,000-1,019,000 php depending on experience
• And yes. .. and all the benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC

Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote