Project Workflow Administration Analyst

Where you fit

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction.

The Workflow Administration Team is Accounts Payables’ first line of support in all workflow issues and remains a mostly manual process. It is an area where we would like to build the right capability to ensure we are able to achieve our objective of digitalization. The team is composed of a mix of finance professionals and experienced analysts that communicates effectively and efficiently with diverse Stakeholders.

Whats the role?

• Provide quality email response to Stakeholder’s queries and requests within 24-hour turnaround time.
• Resolve Workflow Errors within set global and local performance metric targets.
• Escalate complex workflow errors to IT SOM by submitting a production ticket.
• Prepare timely and accurate workflow reports (i.e., UWL, No Agent etc.)
• Provide support to robotics namely Becky, and Betty in managing both run and maintain issues, and enhancements.
• Coordinate with various stakeholders including the Business, Process Experts, Contracting and Procurement, RTP/NPE/Control/Payment Teams to resolve workflows errors and issues.
• Identify process/system improvements within the assigned task.

Dimensions

• Workflow Admin role supporting all entities using ERP workflows (S4 Hana, GSAP, SERP, Blueprint, SC&T SAP, SAP Crystal)

What do we need from you?

• Degree in Business Admin, Accounting, Finance or equivalent.
• Strong analytical thinking with proven ability to prioritize and take ownership of issues and effect sustainable change.
• Experience in AP process is an advantage.
• Resilient personality with proven focus and determination.
• Due to the global nature of the role excellent English communication skills both written and verbal essential.
• Ability to cultivate strong working relationships with stakeholders.
• Ability to identify process/system improvement.
• Knowledge of financial ERPs (i.e., S4 Hana, GSAP, SERP, Blueprint, SC&T SAP, SAP Crystal).

Additional Information

• Role is within Accounts Payable Process Excellence
• Workflow Admin plays support role to RTP, NPE and other processes being responsible for workflow issue resolution.
• This role will report in shifting schedule.

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

A Rewarding Place to Work

• Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

• We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.