Customer Experience Consultant

The Customer Experience Consultant shall cover project implementations, for internal and external, relating to rules management and process automation encompassing across marketing, credit risk and operational use cases. This may also entail occasional coverage on foundation implementation functions, such as those relating to data management, reporting, insighting and even potentially analytics when opportunities arise. Core focus would be on perspective of the assigned campaign use case, alongside its detailed functional and technical requirements analysis, translation to functional and technical design, development, testing and deployment to production.

The Customer Experience Consultant shall be mainly responsible for the following:

• Understand both the technical and business requirements.
• Attend Meetings and Discussions with the business owners, solution designers, development leads and development team members involving requirements gathering, analysis and validation
• Support the Development Leads and Solution Designers in the requirements gathering, assessment and technical design. This includes but is not limited to:
  • Coordination with SAS ESP, SAS DI & Integration developers regarding use case requirements
  • Own the development and deployment of the SAS MA & RTDM Components of the use cases, ensuring it adheres to the DPA team’s design and development standards.
  • Support testing activities for the SAS MA & RTDM components accordingly.
  • Liaison and alignment with the corresponding development and solution leads to ensure his/her deliverables are on track.
  • Raise any foreseen technical/functional project risk to the on-site Dev Leads, Project Leads, Thakral One PMO or CI Practice Leads.
• Participate in the development, testing, and deployment of the MA & RTDM Components. This includes but is not limited to:
• Develop flows using SAS MA & SAS RTDM
• Support Testing Activities
• Provide inputs to work plans
• Production Deployment
• Help Production Support team in troubleshooting and fixing problems with production deployed campaigns
• Documentation and Handover to customer/partner/production team
• Timely submission of timesheets
• Strictly compliance with Client’s and Thakral One’s NDA and Data Privacy Regulations

• Bachelor of Science Degree in Statistics, Bachelor of Science Degree in Computer Science/Information Technology, Computer Engineering
• At least five (5) years of experience
• Development work experience in implementing any of the following:
  • SAS Marketing Automation/Campaign Management
  • SAS Real Time Decision Manager
  • SAS Customer Intelligence Studio
• Has a good understanding of the overall marketing and campaign management business process
• Also has hands-on development work experience in implementing any of the following:
  • Data Preparation, Report Development or Leads Generation via Base SAS Programming or SAS SQL Programming
  • Data Management/ETL using SAS Data Integration Studio
  • Report or Dashboard Development using SAS Enterprise Guide or SAS Visual Analytics
• Also has experience on campaign testing
• Experience on Python programming and SAS Viya is a plus
• Business Process Management (BPM) automation tools like JPBM and Drools
• Has worked with the likes of FICO, Experian, CRIF
• Familiar with REST APIs
• Background on Credit Scoring and/or Credit Risk is a plus
• Experienced on design, development, testing and production deployment phase of a project