CRM Quality Assurance Specialist

GrowthAssistant is seeking a CRM Quality Assurance Specialist to join our remote team. In this role, youll contribute to diverse marketing projects, offering support across various areas.

This is a great opportunity for someone who wants to work with a growing brand and wants continuous learning and growth during their career.

THE BENEFITS

• Work-from-home setup
• Paid holidays
• PTO
• Health insurance
• Training opportunities

THE SCHEDULE

• 9:00 AM to 5:00 PM EST

CORE TASKS

• Conducting Quality Assurance review processes on all email marketing deliverables (Email Templates, Popups, Email Campaigns, Email Flows, and SMS) ensuring consistency and coherence in terms of branding, products, copy, target groups, etc.
• Checking all technical setups of Campaigns and Flows before the launch, to ensure the strategy is followed as well as deliverability and targeted audience
• Own the preparation and execution of CRM campaign tactics: promotions, in-app banners, emails, and customer lists
• Join daily stand-up to review workload
• Work closely with the cross-functional teams on the execution of marketing campaigns
• Develop and maintain campaign documentation including updating tickets, campaign overviews, internal calendars, and status documents for cross-functional reference
• Flag SLA violations and QA misses to the lead
• Record areas where operators frequently miss

MUST-HAVE

• 2+ years of experience with an ESP platform is a must-have
• 1+ years of experience in QA-specific tasks for CRM (Braze preferred, but not mandatory)
• Proficiency with JIRA, Slack, G-Suite, CRM systems (email, push, in-app, promo codes)
• Experience reviewing, updating and scheduling digital campaigns that include copy, code, creative review
• Basic experience with Google Sheets

NICE-TO-HAVE

• Experience in the Tech industry
• Experience working with an app-centric client
• Basic HTML, SQL experience is a must-have

CRITICAL SOFT SKILLS

• Ability to meet deadlines, adhere to fast response times, and highly detail detail-oriented
• Highly proficient in English speaking and writing
• Has exceptionally high attention to detail — you always double-check everything you do, and you make sure to follow the guidelines
• Is very thorough — obsessed with double-checking everything, testing, and making sure everything works properly

Job Type: Full-time

Pay: Php45,000.00 - Php65,000.00 per month

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift