Chat Support Advisor

HK HARPER LIMITED is an AI-driven internet technology company based in the overseas market, upholding the mission of "Comforting the soul with technology". The company has developed several mobile apps and web products in emotional consulting, online companionship, and spiritual healing realms. Having provided relevant consultation and companionship services to over a million overseas users, the products have garnered tens of thousands of positive reviews. With a workforce mainly comprised of graduates from top institutions around the world, the company fosters a vibrant, communication friendly environment akin to a clash of the titans. Embracing a simple and efficient flat management approach, they youthful and dynamic team operates without communication pressures.

Job Responsibilities:
Establish trust with clients, listen to and understand their emotional issues and concerns.

Conduct emotional assessments for clients, analyze root causes, and develop tailored counseling plans.

Provide emotional guidance and counseling services to assist clients in resolving emotional issues and stress.

Guide clients in improving emotional management skills and enhancing their sense of well-being.

Assist clients in managing various stressors, emotional distress, and interpersonal conflicts.

Offer emotional support and advice to clients, helping them adjust their mindset and cope with challenges.

Record counseling processes and outcomes, ensuring client information security and confidentiality.

Continuously learn and enhance professional skills, staying updated on developments in emotional counseling field.

Job Requirements:
For home office: Personal laptop/ desktop, broadband network stability

College graduate or undergraduates are welcome to apply

Typing speed requirement: 60-80 WPM

Counseling Skills: Strong communication, active listening, and interpersonal skills, capable of building effective trust with diverse clients.

Emotional Management Skills: Demonstrates emotional stability and mature emotional management ability to address negative emotions expressed by clients during counseling.

Professional Ethics: Upholds professional ethics and responsibility, protecting client privacy and information security.

Continuous Learning: Willingness to continuously learn and improve professional skills, participating in relevant training and certification courses.

Team Collaboration: Possesses strong team spirit, able to collaborate effectively with operational teams.

Flexibility: Ability to handle diverse client needs, adapt to changes in various work environments and situations.