Supervisor, Hub-Santiago

Location: Philippines Department: Supply Chain & Logistics Location: Philippines Job Description The Role

The overall job purpose is to ensure the smooth and efficient operation of the hub by strategic planning, execution, and optimization strategies. Focusing on enhancing operational efficiency, service quality, and cost-effectiveness. The Hub Supervisor collaborates closely with the Cluster Manager and internal/external stakeholders to achieve operational excellence.

Key Tasks & Responsibilities:

The role encompasses a wide array of responsibilities, including but not limited to:

Tactical hub planning in terms of resources (workforce, equipment, space, etc.) in line with fluctuations in weekly/monthly volume.

Establishing and keeping track of daily/weekly/monthly hub performance reports in terms of services, productivity, efficiency, and cost.

Updating the Daily Dashboard and conducting daily pre-work briefings to share performance trends, giving and receiving feedback from hub staff.

Establishing good communication and relationships with internal and external parties.

Analyzing issues and working closely with the Hub Manager for corrective and preventive solutions.

Assisting the Hub Manager in managing hub operational processes, compliance, and process optimization.

Monitoring and updating hub operational performance in terms of service, cost, productivity, and efficiency.

Ensuring Couriers are allocated/assigned the minimum quantity of parcels per Courier type requirements.

Monitoring the parcel inbound and sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cutoff times to achieve KPI.

Monitoring of the exception parcel segregation, ensuring accurate and complete performance within allocated timelines and at designated locations.

Facilitating and monitoring the validity of inbound exceptions left at the Hub floor daily and ensuring the event capture process is performed accurately and completed.

Facilitating and monitoring the effective implementation of reattempt follow-up activity and updates.

Monitoring the RS creation and ensuring accurate and complete handover of physical parcels are recorded. Job Requirements Requirements/Qualifications(must have):
Leadership - Ability to coordinate and motivate others in order to achieve desired resultsOrganization - aptitude to organize and systematize tasks and processes in the delivery departmentProblem-Solving - capacity to identify and resolve issues quickly and effectivelyStrong Communication - capacity to communicate effectively with both delivery staff and customersInitiative: Readiness to take the necessary steps to meet objectivesTeamwork: Capacity to collaborate and work with others to reach a common goalStrong Communication - capacity to communicate effectively with both delivery staff and customers

Requirements/Qualifications(good to have):
Time Management - ability to plan and manage the time of both yourself and delivery staffCustomer Service - expertise in providing a friendly and professional experience for customersInterpersonal - Expertise in building relationships and communicating effectively with colleaguesFlexibility - Willingness to adapt to changing circumstances and adjust plans accordinglyMotivation - Dedication to achieving excellence and a drive to succeed