Technician III - Desktop Support

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values ; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: This role is for an IT Specialist in support of a Tier 1 operations for a large, complex enterprise environment (with 18,000 employees worldwide, Microchip operates in more than 40 countries). The overall objective of the work is to perform first contact resolution of Service Desk Calls that relate to computer use typical of desk-based and remote operations environments. This equates to over 20,000 calls and tickets per year.

• Work within a team to provide technology support to business users.
• Provide end-user assistance
• Logging and monitoring of customer questions, issues and problems through resolution/completion.
• Provision of customer updates and status reports with regards to open customer issues as appropriate
• Ensure problem resolution via the maintenance of appropriate action plan
• Ensure effective communication with the business and within team.

Requirements/Qualifications:

• ServiceNow Ticket Management System expertise for HD and SW Support

• Ability to communicate effectively to both technical and non-technical staff
• Excellent working knowledge of operating systems, particularly Windows 10 and 11
• Understanding and troubleshooting of PC hardware issue
• Understanding and troubleshooting of popular networking technologies (TCP/IP, LANs, WANs)
• Experience with Active Directory administration
• Exposure to Enterprise-level application packaging and package distribution mechanisms (a plus)
• Very good customer services skills
• Very good English conversation (verbal and written)

Travel Time: 0% - 25%