B2C Invoicing & Collections Manager

Strategy

• Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies.
• Contribute to the development of the respective business units client service proposition and service delivery strategy.

Operations Management/Operational Effectiveness

• Ensure operational activities are delivered per the agreed service level agreement.
• Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.
• Deliver and contribute assigned operational programs, projects, and/or services that are of significance to the business unit.
• Align with the Simplify – Grow - Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
• Build and foster high-quality relationships with internal/external stakeholders.
• A proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions.
• Ensure the team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators.
• Collaborate with other teams to improve client satisfaction.

People Management/ Development

• Develop effective succession planning for oneself and all critical roles within the team.
• Develop line managers through coaching and team building while serving as an escalation point for operational issues and complaints.
• Work with Human Resources to manage talent recruitment, development, and retention requirements for the business unit.
• Setting appropriate goals & expectations for the team and conducting periodic and annual performance reviews for all direct reports.
• Build and develop inclusive & diverse teams.

Top Competencies

• Focusing on Clients
• Conflict Management
• Driving Excellence
• Influencing Stakeholders
• Developing Talent
• Adapting to Change

The Requirements:

Knowledge/Experience:

• A good understanding of Accounting & Insurance Principles is preferable.
• Proven track record of providing excellent levels of client service across varied processes & stakeholders.
• Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.
• Broad operations expertise which encompasses coordinating with diverse logistical functions such as operations, IT, compliance, and risk.
• The critical thought process, analytical & strategic skills.
• Demonstrated leadership and vision in managing teams and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.

Eligibility Criteria

• With a minimum of 12 months of experience in the current role
• Fit between the qualifications and specifications of an existing job opening
• No outstanding performance improvement plan (PIP)
• Should not be under disciplinary sanction •
• Should have maintained a rating of "3" or applicable passing rating/score at least two years

Qualifications:

• Any Graduate/ Postgraduate

Skills:

• Excellent verbal and written communication skills.
• Good Interpersonal skills
• Good Analytical skills

WTW is an Equal Opportunity Employer