Technical Product Manager

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You’ll identify pain points in the developer experience, and work with cross-functional teams to create a best-in-class experience for developers....

Technical Product Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Product Manager working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do

You’ll identify pain points in the developer experience, and work with cross-functional teams to create a best-in-class experience for developers. This could involve building tools, creating documentation, improving API design, and more. You’ll review user interviews, user testing and research to understand user behavior as they integrate with various products. You’ll also collaborate with cross-functional teams, such as engineering, design, and customer support, to ensure that the product is delivered on time and meets the needs of customers and developers. Youll have a good mix of product management skills, technical expertise, communication skills, data-driven mindset, and leadership skills, with a focus on APIs and developer experience.

During a Typical Day, You’ll

  • Develop metrics to measure and track progress towards success and drive a cross-functional team to set qualitative objectives and quantitative goals
  • Work to deliver a delightful integration experience to clients and other 3rd party developers enabled via APIs, SDKs, developer sandbox, libraries, sample code and other popular options in the developer toolkit
  • Collaborate cross-functionally work closely with engineering teams and stakeholders to understand their needs and requirements; translate them into a product vision and roadmap that aligns with the companys goals
  • Stay informed about the latest trends and best practices in API design and development technology and use this knowledge to continuously improve the products
  • Be the subject matter expert for your functional area and the product suite

What You Bring to the Role

  • 5+ years work experience in high-scale developer, enterprise or consumer facing products
  • Experience in managing the build of best-in-class enterprise APIs
  • Deep understanding of API design and developer experience best practices
  • Identify pain points in the developer experience and process and work with engineering teams to improve it
  • Comfortable dealing with ambiguity, solve problems quickly and effectively and using data analytics tools to arrive at hypothesis
  • Ability to manage multiple complex projects at various stages of product development simultaneousl
  • Data driven, analytical and fully understand the diverse ways in which our ecosystem of products can be further adopted by our customers

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • Annual base salary range of 778,000-1,111,000 php depending on experience
  • And yes. .. all the benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC

Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Primary Location : Philippines Job : _Customer Care Representative

Information :

  • Company : TTEC
  • Position : Technical Product Manager
  • Location : Remote in Philippines
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Product Manager job info - TTEC Remote in Philippines above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Product Manager job info - TTEC Remote in Philippines in 09-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 09-05-2024