Campaigns Operations Officer

Job Advert Details Some Careers Grow Faster Than Others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs. We are currently seeking a high caliber professional to join our team as an Campaigns Operations Officer. Role Purpose

• To work closely with the Campaign Analytics Manager for Acquisition to implement Acquisition and Retentions strategic initiatives; Initiatives can be varied in nature, but can include people engagement, driving business performance, coordination tasks and ad hoc projects.
• Ensure accurate and timely run of Acquisition and Retention regular and adhoc sales monitoring MI, leads extraction, monitoring and campaign fulfilment.
• Ensure accurate and timely execution of customer notifications and triggers sent across various channels covering servicing, fraud monitoring and marketing/sales purposes.
• Automate & streamline existing bank scripts to execute CRMs and direct to customer campaigns & notifications.
• Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
• Adhere to the HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal /external auditors and external regulators.
• Drive and manage the appropriate contact policy per customer touchpoint to maximize response, maximize customer response and minimize callout, SMS & email marketing opt-out & customer complaints.

• Ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles: Make Better Products. Sell Them Properly. Keep Them Sold.
• Continually reassess the operational risks associated with the role and inherent in the business by:
• taking into account the changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology;
• ensuring that all actions take account of the likelihood of operational risk occurring;
• addressing any areas of concern in conjunction with line management and/or the appropriate department.
• Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.

Qualifications

• <= 2 years of work experience. Fresh graduates of Statistics, Industrial/Management Engineering, Computer Science, Applied Mathematics, or related fields, are welcome to apply.
• Proficient in data analysis tools and techniques (e.g., SQL, Python, SAS, Tableau, Qlik, PowerBI)
• Knowledge of statistical analysis; business management a plus
• Customer driven with a strong focus on quality of service
• Capability to work with a high performing team
• Attain appropriate professional and regulatory qualifications as required by market
• Attain any internal standards as required by HSBC MNL

You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.