Customer Training Specialist (Fully remote within Philippines)

For our customers, Avature’s innovative technology is a business edge, and our Training Team plays a key role in helping them to understand the way in which our platform can be navigated. Thanks to our Training Specialists, our users can learn about all the Avature features through a variety of sessions and videos. Your challenges and objectives:

The Training Team’s goal is to provide new and existing customers with training sessions on Avatures solutions, features, and functionality, and on the customer specific setup. Our Training Specialists must have a deep understanding of the customer’s needs. They deliver demos and workshops based on use cases and business scenarios. The team also provides training to Avature employees, as part of their on-boarding process.

Your day-to-day activities:

• Arrange and deliver solutions training, user training, admin training, custom webinars, and workshops
• Arrange and conduct virtual or on-site training sessions
• Produce visual aids, and other instructional resources
• Provide training sessions for new employees - Manage, monitor, and evaluate training programs effectiveness, and implement improvements
• Keep and report data on completed courses, no-shows, reported issues
• Update internal and external training portals in alignment with our corporate strategy
• Schedule training sessions - Monitor attention span in sessions
• Troubleshoot technical difficulties

About you:

• Phenomenal communication, presentation, and public speaking skills
• Ability to plan, multi-task, and manage time effectively
• Positive attitude
• Excellent level of resourcefulness
• Experience in MS Office (especially Powerpoint) is valued
• Sound decision-making and organizational skills
• Ability to present complex information to a variety of audiences

About us: Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments.
We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization.
At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual’s professional trajectory.
What we offer:

• A fast-paced, energetic, and engaging environment.

• Work remotely.
• Competitive salary, with one review a year.
• Four days a year to attend events related to professional development.
• End of year week off (December 26 to 31).
• Birthdays off.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.