Maverick Product Support Representative

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:
A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.
The Product Support team member is responsible for supporting current MaverickRE clients and coordinating, implementing, documenting and escalating CRM and TMS (Transaction Management System) data entry and advanced configurations to facilitate the onboarding process and data validation for the MaverickRE software. This role will be remote call, email, Intercom chat and phone based.

This position requires excellent communication skills, as the Product Support team member will communicate frequently with clients using Intercom Chat tool, Zoom video conferencing and email. This team member will work closely with MaverickRE’s Application Support and Client Success teams. Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally. Applicants should also have exceptional attention to detail and organizational skills with the patience to accomplish repetitive precise tasks. Candidates are not required to have prior real estate or marketing experience, but should be willing to learn the intricacies of the MaverickRE product and the nuances and functionality of the CRMs and TMS tools we integrate with. Overall we are looking for candidates who are quick-thinking, detail-oriented and who are comfortable with technology and data entry/standardization.

Responsibilities:
Frontline client support via chat software

Management and understanding of internal help articles and client facing documentation

Manually export, normalize, input data into TMS software in order to aggregate and unify data between CRM and transaction records

Verify existing records to ensure data standards

Confirm TMS-side updates are reflected in MaverickRE tool and powering reliant features

Provide overview and status updates to internal teams and clients in technical onboarding phase

Communicate disparities or insufficient data within the context of the MaverickRE system requirements to escalate to CSM team
Knowledge of CRM or TMS software and previous experience entering or editing data within these tools

Prior Excel or similar spreadsheet software usage, beginner to intermediate skills

Experience supporting and directly communicating with clients

Jira, ClickUP, Trello, Monday (i.e. ticketing) software experience

Zendesk (i.e. email inbox/help desk) software experience

Consistent work habits and strong work ethic

Strong organizational skills and attention to detail

Ability to multitask, and work independently toward deadlines

Strong written and verbal communication skills, ability to work well in a small group setting and in a remote work environment

Ability to understand and convey detailed information

Understanding of real estate and the real estate profession a plus, but not necessary

System Requirements:
Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required

Ram should be at least 16 gig with 100 gb Free disk space

USB headset with noise canceling feature

At least 20 mbps & up wired connection for main isp

Back up internet is a must (strictly no USB Sticks allowed)

Shift Schedule: 9AM - 6PM Pacific Standard

Rate: PHP 45,000