Customer Service Specialist

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

• Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate
• Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
• Develop and maintain a vast knowledge of Castlerys products and latest offerings
• Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

Who are we looking for?

• Candidates must have completed at least 2 years in College or possess Bachelor’s/College Degree, in any field. Candidates with below 2 years educational attainment (completed 1st year college level/SHS graduate) can be considered if candidate has more than 2 years of BPO experience and has exceptional assessment scores
• Fluent in English with excellent communication skills, both written and verbal
• At least 2 years Customer Service experience in the BPO industry. Candidates with less than 2 years experience can be considered but must have 1 year solid BPO experience.
• Experience working with Zendesk and/or a similar ticketing system is highly advantageous
• Preferred experience in retail/logistics
• Familiarity with the latest e-commerce trends is preferred
• Experience with all types of support (Phone/ Chat/ Email) is preferred but 6 months solid experience with Phone is required
• Successful track record working in a high-volume environment
• Able to solve problems by thinking analytically and creatively
• Ability to empathize with and prioritize customer needs
• Exude patience and ownership towards each customer
• Ability to identify customer needs and provide appropriate solutions, setting expectations with customers

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.