Learning Operations Analyst

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
Recharge Your Potential

Job Responsibilities:

• Support LMS Admins and Program Owners to manage the learning management system to keep content up-to-date and other deployment needs in the system.
• Support Program Admins in deploying courses and learning Plans in LMS.
• Manage mailbox to support internal & external user inquiries and requests.
• Work with Vertiv IT and LMS vendor to escalate Level 2 and 3 support requests.
• Maintain learning content in the LMS by creating and uploading courses.
• Updating course tagging and settings
• Encode course assessment in LMS.
• Help manage the ticketing system to keep track of all open issues and generate periodic reports.
• Create Course Enrollments
• Manage users in LMS by updating and uploading external users.
• Follow the existing checklist and make sure the courses are setup appropriately – Course QA Checklist
• Create job aids or other instructional guides provided by Team Lead and LMS Administrators.
Maintain standard operating procedures and best practices for all LMS users.

Job Qualifications:

• Bachelors Degree (in Technology, Computer Science, Training, Business Management, Human Resources, Organization Development, Communication) or equivalent work experience.
• At least 1 year experience with Learning Management Systems or other technology platforms
• Basic skills in Microsoft Office applications (MS Word, MS PowerPoint, and MS Excel)
• Good technical troubleshooting skills for Tier 1 support
• Familiarity working with reporting systems is a plus
• Familiarity in training, curriculum design, and training evaluation is a plus
• Can create Job-aids and documentation processes using provided templates is a plus
• effective oral and written communication skills.
• Strong customer service attitude
• Good problem-solving skills
• Ability to manage confidential data securely and discretely
• Ability to work effectively and collaboratively with people from diverse backgrounds
• Organizational and planning skills with attention to detail and follow-through
• Ability to prioritize and proactively problem solve in a fast-paced environment