Subject Matter Expert

IntouchCX | National Capital Region | PH

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Subject Matter Expert - IntouchCX below matches your qualifications. Good Luck: D

The Subject Matter Expert plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives,…...

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About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Subject Matter Expert plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction.

As Subject Matter Expert, You Will…
  • Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes
  • Be advocates and role models for our CSRs
  • Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs
  • Perform other duties as assigned
As Subject Matter Expert, You Have…
  • High school diploma or equivalent (required)
  • 2+ years experience in the call center and/or customer service industry
  • Experience in coaching and mentoring
  • Knowledge of call center systems, ACD/IVR and performance statistics
  • Ability to work a variety of shifts, including days, evenings, and holidays
  • Superior communication skills: Listening, verbal and written
  • Skills in MS Office programs (Word, Excel and PowerPoint)
  • Ability to type 30 WPM with accuracy
  • Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
  • Ability to build rapport with clients and interact with team members at various position levels
  • Engaging and successful communicator, speaker, and facilitator
  • Ability to develop employees through positive motivation
  • Strong analytical, problem solving and decision-making skills
  • Comfort with technology and frequent technological change
  • Adaptable to change and innovation
  • Act as a role model and exemplify behaviors in line with our cultural values
  • Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner

Information :

  • Company : IntouchCX
  • Position : Subject Matter Expert
  • Location : National Capital Region
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Subject Matter Expert job info - IntouchCX National Capital Region above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Subject Matter Expert job info - IntouchCX National Capital Region in 16-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 16-05-2024

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