Key Account Assistant for US process (Night shift)

Position summary : Recruit, schedule, and maintain independent contractors for customer experience projects. Provide coaching and assistance to evaluators. Manage projects statuses and ensure their timely and accurate completion.

POSITION AVAILABLE: Key Account Assistant for US process (Night shift) for the Market Research Company

Position Requirements.

• Calling target customers & explain Mystery Audit details.

• Good convincing power and effective communication.

• Queries handling and ability to sustain a conversation.

• Making appropriate records of dialogue for call status.

Key Role and Responsibilities Includes:

• Recruit, coach, and schedule Independent Contractors (i.e. Auditors/Evaluators) to conduct projects in various industries.

• Contact evaluators about available evaluation projects via email, text, phone and other recruiting resources.

• Research and recommend new recruitment procedures, including new paid print or web postings, social media, or networking outlets.

• Determine success of sourcing efforts by tracking responses.

• Coordinate Auditor/Evaluators’ routes and timelines to align with project requirements while keeping costs within budget.

• Provide customer service to Auditors/Evaluators with questions, concerns, or technical problems.

• Collaborate with all stakeholders and summarize lessons-learned for operational improvement.

• Track project scheduling and confirm timely project completion.

• Ensure Auditor/Evaluator success by providing project-specific education or briefings.

• Schedule projects to the most qualified evaluators ensuring they meet and understand the goals and objectives of the applicable program.

• Follow-up with evaluators to ensure individual evaluation visits are completed on time and meet clients objectives.

• Follow established quality control procedures to help detect and report fraudulent activity.

• Participate in team and company meetings.

• Perform other duties as assigned.

Associated Knowledge/Skills/Abilities Required:

• Bachelor’s degree or equivalent work experience.

• 1-2 years’ experience in a temporary agency or corporate recruiting role is ideal.

• Demonstrated proficiency with MS Office, particularly Outlook and Excel.

• Proficient mathematical skills for calculating evaluator fees, deductions, and bonuses.

• Ability to quickly learn BARE’s proprietary database systems, including having current knowledge of web-based database system navigation.

• Strong professional written and verbal communication skills.

• Demonstrated history of active listening and asking for clarification when needed.

• Proven ability to convey facts in writing using concepts and language the reader will best understand.

• Knowledge of customer service principles and best practices.

• Demonstrated ability to problem-solve and find creative solutions to challenges using available resources.

• Proven ability to respond to customer and team needs and to meet commitments.

• History of successfully managing multiple projects at different stages in a deadline-driven environment.

• Ability to take initiative, work independently, and demonstrate self-motivation and resourcefulness.

• Proven ability to diplomatically handle occasional challenging interpersonal interactions.

• Proven track record of achieving outstanding results with little-to-no direct oversight.

• History of taking personal responsibility for the quality and timeliness of work.

• Demonstrated ability to earn others’ trust and respect through consistent honesty and professionalism in all interactions.

• History of contributing to a positive team spirit.

Location: Manila (WFH) (8 hours - 9PM to 6AM).

Reports to Key Account Manager.

Industry – Customer experience research / Market research

Compensation - 25,000 – 30,000 PHP per month

Please Note:

• We do not sponsor work visas or work permits
This position is open for applicants located in the NCR or any nearby provinces only.

Benefits: International exposure to colleagues, clients and cultures from our other countries, employee awards, the opportunity to grow within the Company, weekend offs, and work from home most of the time.

BARE International recognizes the immense value of diversity, the intrinsic need for inclusion, and the current barriers to true equity. Should you desire reasonable accommodations in submitting your interest for this role, please contact, Helengale Augustine, IN HR Manager, at hrindia@bareinternational.com. All protected classes are especially encouraged to apply. BARE does not discriminate against any individual regardless of sex, gender, sexual orientation, gender identity, differing abilities, ethnicity, nationality, religion, or any other protected factor.

BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you with opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers in North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Policy. For questions or requests to revoke this consent, you can any time contact us on our Data Privacy Form