Exam Operations Associate

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1500 students joining us from 65 countries, our vision is to unlock our students limitless potential, together, for extraordinary futures.

We are doing this by:

Igniting a passion for learning that accelerates academic performance and success regardless of age.

Fostering a global community that broadens students perspectives and develops their skills to make a difference on the world stage.

Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child’s education.

And we need your help to take our expansion global! Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities.

This is a full-time position, based remotely.

As Exam Operations Associate at CGA, reporting to the school’s Exams Operations Lead, you will play a crucial role in ensuring the smooth execution of all external exams for CGA students worldwide.

Key Responsibilities

• Supporting the end-to-end process of external examination entries at CGA-run exam centres.

• Providing comprehensive support to CGA students and their families regarding all exam-related inquiries through various communication channels such as email, Zoom calls, Slack, and others.

• Facilitating the dissemination of external exam results both internally within CGA and externally to parents and students. This includes distributing digital results, issuing certificates, and conducting result analysis.

• Coordinating, training, and managing logistics for external examinations. This involves collaborating with multiple stakeholders, including examination boards (Pearson, Cambridge, College Board), third-party exam centre contacts, invigilators, and academic staff.

• Ensuring the successful administration of each exam session by serving as a primary point of contact for CGAs exam centre contacts and students/parents during exam periods.

• Utlitising spreadsheeting skills to streamline administrative exam processes and support the automation of these.

• Contributing to CGA’s transition to online exams by actively participating in the development and implementation of innovative processes that enhance student outcomes and streamline the exam experience, eliminating friction and ensuring success.

Skills/Personal Attributes

• Team Player Mindset: Collaboration and communication are key in any team environment, and emphasising this trait is important for fostering a positive work culture.

• Proactive Attitude: Initiative is crucial for driving positive change and improving processes, which is particularly valuable in a role that involves managing exam administration.

• Empathy and Patience: These qualities are essential for providing support to students and parents, especially during high-stress periods like exams.

• Resilience: The ability to thrive in challenging situations and navigate through changing landscapes is vital for maintaining effectiveness in the role.

• Flexibility: Adaptability to changing priorities and the capacity to handle multiple tasks simultaneously are essential in a dynamic environment like exam administration.

• Commitment to Excellence and Accountability: Holding oneself accountable for fulfilling responsibilities and striving for excellence is fundamental for ensuring high-quality exam administration.

• Passion for Education: A genuine passion for education and a desire to positively impact student success is a motivating factor that can drive engagement and dedication in the role.

• Adaptability and willingness to learn: Being open to learning new skills and technologies is crucial for staying relevant and effective in a constantly evolving field.

• Team Spirit: A collaborative mindset and willingness to support colleagues contribute to a positive work environment and can enhance team effectiveness.

In this challenging, yet rewarding role, you will have the opportunity to collaborate with a talented team dedicated to driving positive change in education. If you are someone who thrives on challenges and is passionate about contributing to meaningful change, we invite you to join our team at CGA. Together, we can navigate through our evolving landscape and create a brighter future for our students

If youre passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then wed love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.